Terms of Service

Last updated: 21 May 2026 · Effective: 21 May 2026

These Terms of Service ("Terms") form a binding agreement between you and ANNA POLOVNIKOVA PR NOVI SAD, MB 68295203, PIB 115346500, Kralja Aleksandra 12/30, 21102 Novi Sad, Serbia ("GiveThemChills", "we", "us"). By using givethemchills.comor any related service (the "Service") you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

GiveThemChills generates personalized songs (lyrics + audio) using artificial-intelligence models, based on a brief that you provide (recipient name, occasion, style, mood, etc.). We deliver preview tracks, let you choose the version you like, and then deliver a final downloadable MP3.

2. AI disclosure (EU AI Act, Article 50)

All lyrics and audio produced by the Service are generated by artificial intelligence systems (currently Suno for music and OpenRouter-routed large language models for lyrics). We disclose this both here and at the point of delivery, in compliance with Article 50 of Regulation (EU) 2024/1689 (the EU AI Act).

3. Eligibility

You must be at least 16 years old (or the age of digital consent in your country, e.g. 13 in the United States) to use the Service. If you are using the Service on behalf of a business, you represent that you have authority to bind that business.

4. Account & orders

  • You can place an order without registering. We use your email address to deliver the song and any refund correspondence.
  • You are responsible for the accuracy of the information you submit, including the recipient's name and any biographical details.
  • You confirm that you have a lawful basis to use any third-party name or personal detail you include in the brief, and that the song is intended for personal gift use unless agreed otherwise in writing.

5. Payment & Merchant of Record

Payments are processed by Bright Market, LLC d/b/a FastSpring, 3030 De La Vina St, Santa Barbara, CA 93105, USA ("FastSpring"). FastSpring acts as the Merchant of Recordfor all sales worldwide: FastSpring is the seller in the transaction, issues the invoice, collects and remits all applicable sales tax / VAT / GST, and handles refunds and chargebacks on our behalf. FastSpring's Buyer Terms and Privacy Notice apply to the payment portion of the transaction.

6. Your content (the brief)

You retain all rights you have in the brief you submit. You grant us a non-exclusive, worldwide, royalty-free license to process the brief through our AI sub-processors solely to generate, store and deliver the song you ordered.

7. Generated song & your license

Subject to your payment in full, you receive a non-exclusive, worldwide, perpetual, royalty-free license to use, reproduce, distribute, perform and modify the final song you select, for any purpose including commercial use, unless prohibited by law. Because outputs are produced by AI, copyright status varies across jurisdictions and we make no warranty that the song is protectable as an original work of authorship in any particular country.

We retain the right to use anonymized excerpts of generated content for internal model evaluation and quality improvement only — we will not publish, sell or re-license a song you have ordered.

8. Acceptable use

You agree not to use the Service to generate, request or distribute content that:

  • depicts, glorifies, or sexualizes minors in any way;
  • is unlawful, defamatory, harassing, or incites violence or hatred against any individual or group;
  • infringes third-party intellectual-property rights or impersonates a real person without their consent;
  • contains malware, attempts to reverse-engineer our models or sub-processors, or otherwise abuses the Service.

We may suspend or terminate access and refuse refunds if you breach this section.

9. Refunds & cancellations

See the dedicated Refund Policy.

10. Service availability

We aim for high availability but do not promise the Service will be uninterrupted or error-free. We may perform maintenance, change features, or discontinue the Service with reasonable notice.

11. Warranties & disclaimers

The Service and any AI-generated output are provided "as is" and "as available". To the maximum extent permitted by law we disclaim all warranties, whether express, implied or statutory, including merchantability, fitness for a particular purpose, non-infringement, and that the output will meet your expectations. Statutory consumer-protection rights that cannot be waived under the law of your habitual residence are not affected by this section.

12. Limitation of liability

To the maximum extent permitted by law, our aggregate liability arising out of or related to your use of the Service is limited to the greater of (i) the amount you paid us for the specific order giving rise to the claim, or (ii) 100 EUR. We are not liable for any indirect, consequential, incidental, special, exemplary or punitive damages, loss of profit, loss of data, or loss of goodwill. Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, or any liability that cannot be excluded under applicable law.

13. Indemnity

You will indemnify and hold us harmless from any third-party claim arising out of your breach of these Terms or your unlawful use of the Service, including any claim based on the personal data you submitted in the brief.

14. Governing law & venue

These Terms are governed by the law of the Republic of Serbia, without regard to its conflict-of-laws rules. The competent court is the court of Novi Sad, Serbia. If you are a consumer habitually resident in the European Union, the United Kingdom or another jurisdiction with mandatory consumer protections, you also enjoy the protection of the mandatory rules of your local law, and may bring proceedings in your local courts as permitted by Regulation (EU) 1215/2012 or equivalent law.

The European Commission provides an Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We are not obliged to participate in alternative dispute resolution and prefer to handle complaints directly via email.

15. Changes

We may update these Terms. Material changes will be announced at least 14 days before they take effect via email (to active customers) and a notice at the top of this page. Continued use of the Service after the effective date constitutes acceptance.

16. Contact

ANNA POLOVNIKOVA PR NOVI SAD
Kralja Aleksandra 12, floor 1, apt. 30, 21102 Novi Sad, Serbia
Email: [email protected]